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Archives for June 2014

The Best Way to Help Answer Customer Questions

The Best Way to Help Answer Customer Questions

I was happy to see I was the only one at the pharmacy on Saturday. I would be in and out in no time instead of waiting around. Or so I thought. When I went to pick up my prescription, it turned out that the pharmacy had given me the wrong dosage. It would just… Read More

Why Sharing Ideas Trumps Productivity

Why Sharing Ideas Trumps Productivity

Building websites and applications is an intricate business. Multiple languages, hundreds of scripts, and thousands of line of code all congeal together (or so the hope is) to create one unified experience for the user. It’s a team of people all rowing in the same directions. But, as your team tends to grow as well,… Read More

They Will Walk Out

They Will Walk Out

It may not be something that you think about often, but it’s a good to be reminded every once in a while: Your customers will walk out. They’ll get frustrated, fed up and flee. This past weekend, I had to go get something printed. I ended up having to go to three different places before… Read More

The Patience Bucket

The Patience Bucket

Drip, drip, drip… Hear that? That’s the sound of your customers’ patience dripping away little by little. Drip, drip, drip… As potential customers peruse around your site, their patience is dwindling, drop by drop. We all have a finite amount of patience available for each day – and once it’s used up, we get cranky,… Read More